If you are not completely satisfied with any of our services, and you notify HX-GROUP in writing via your Client Panel within the first 5 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees and overages. 
Hosting plans, reseller plans, vps, shoutcast streaming, domains, SSL certificates and plans paid for longer then 1 month and accounts that are suspended or terminated for abuse are excludes from our 5 day refund policy.
If a refund is due, you will be notified by e-mail, it can take up to 15 days after cancellation of your contract to receive your refund. If you have not received your refund after 15 days, please send an e-mail to HX-GROUP Billing Department